Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ttnine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***k –
Very beautiful case! If you want to attract views, order boldly. Tight plastic, non-slip because of the embossed pattern, sat perfectly.
N***a –
The case is cool, but the expectations are overstated. In the picture, the case is brighter and clearer than the picture, in reality the case is dull. Ordered delivery paid, so the case reached quickly and tracked, so it came in the app that the order arrived. Quarantine was in the mail for a week. And the sending was also long because of the sudden outbreak of the epidemic in China. The delivery itself took about 3 weeks.
M***a –
Bumper interesting. Out of hand slips, not very convenient to hold
O***n –
Delivery to Yaroslavl region is fast enough. The case sat perfectly, looks like the store’s photo. Son is happy)
A***h –
Very good case. Pleasant to the touch, sits tightly, all holes match.
A***h –
I thought the pattern would be more convex, but in fact there are a couple of waves and everything. But in general checholic is very high quality, dense plastic
A***a –
Very satisfied, bright beautiful case, perfect under my phone brand, nice, textured (with convents). And the most important thing is the edges around the camera and around the monitor, protecting the coating, now not afraid of scratches on the camera
Customer –
It’s been a long time. Looks like they promised. Haven’t tried yet
L***a –
The quality of the cover is excellent! I took it for Honor 8X. The cover is pleasant to the touch and the paint did not tear anywhere.
M***n –
The cover is excellent, on its model sat perfectly, without interruptions. Slightly fuzzy drawing and high frames, however, for its price tag is good. °
I***r –
Great case! Sat perfectly, textured, pleasant to the touch) if with a glass protective sits well, and the paint does not tear, then in general it’s fine). If I find jambs, then I’ll add a review
M***a –
Good cover, came for a month and a half. At 10 honor is perfect.
A***n –
Great case! All as described, the holes are adjusted perfectly, keeps great. I will buy more :))
K***o –
I ordered 22.02.2020, because of the pandemic and quarantine came only now (20.06.2020), but the store himself extended the delivery time several times, the track number was not tracked. With the seller talked, everything is good, it helps. The cover is good, not rigid and bends, the pattern is a little voluminous. On the phone (Huawei P30) sat well. I’ll see if the drawing will wipe out with time, I’ll write later.
Customer –
Delivery 2 months to the Samara region. Silicone soft on the edges, the drawing of the puffling convex will apply exactly without swimming, the holes match. After a month of use, everything was fine.
G***g –
The goods were 30-32 days in the Tver region. The same as in the picture, very pleased. There are relief models, but they are not very bulging, which pleases. To the touch, the cover is pleasant, the colors are not dull. Apparently, cheloch is matte. Done neatly. Talked to the store, responsive and polite. Sent as soon as possible, as I asked, for I am leaving.
A***a –
The cover is necessary, I wanted it, thank you
K***n –
Case very cute, could be troszke solodniejszy
I***v –
The case sat perfectly but it came when it I no longer need it I broke the phone and the screen does not work (
Y***o –
Everything is fine