Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ttnine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***a –
The store sent the order quickly, but, unfortunately, the Post was not happy. The case is good, came in the package, thrown in the box. The phone came perfectly, so the seller and the goods can recommend!
K***A –
Perfectly suited
Customer –
The case got, sat perfect. It took a long time, all the deadlines came out, even the dispute opened. While the dispute came the package and I’m a sound dispute. I still think it is our Russian Post and the situation in the country. Thank you to the store.
R***r –
Faster than expected. approached the phone perfectly, non-slippery. i like it. thank you
Y***k –
The case is cool, sits on the phone perfectly!
O***a –
Very beautiful and comfortable case, the delivery is unreal long, ordered in the first days of January, but given the situation thought that I will not get anything at all)
A***a –
The covers are super!!! The baby is happy. Thank you to the store. Sat down on the phone like vlitus.
Customer –
Good quality, just like advertised by store.
I***S –
Beautiful, though it took a little while for the pandemic. But the very honest store sent the product. Thank you
M***k –
Super! Beautiful!!
F***a –
All Good Thank’s
A***o –
Excellent cover, all the holes coincided, when the fitting sits like molded) went to MSC a little longer than a month, tracked partially, the last mark was a week before the notification.
Y***y –
All suede is perfect, the purchase is satisfied with all 100.
N***a –
Good checholic. Happy with the purchase
D***a –
The package arrived at the last moment, today was already going to open a dispute. Finally, I have the long-awaited checholic! All as in the pictures of the store! Cute with kittens!!!
T***e –
The goods came to Taganrog in a month. Haven’t been measured on the phone yet.
N***y –
Very beautiful case. On the R30 RRO sat perfectly. Recommend
M***k –
The parcel arrived after the end of the period the dispute opened, the store immediately confirmed it, the money has not yet returned and do not need))) since the case I received and it is really cool
V***a –
The goods have passed a month, I think that in the current world situation, it is normal. Packed perfectly, the case suited perfectly, beautiful and bright
S***n –
A good thin silicone case, on my phone model sat perfectly
N***a –
Beautiful cover. Fast shipping!!!
Customer –
Ordered 23.05, came order 06.06, pretty cheholchik, beautiful
A***v –
The cover reached the Republic of Chuvashia in 43 days. Approached perfectly, the holes all match, there is no smell. The print is good. Packing is normal pp bag.
Customer –
Good product, good shop, nice to do business with you.
U***a –
Lead time 58 days calendar! All comply with the description. Well packed. Fits perfectly for P30.
E***a –
Cover bomb! It looks like in the picture! Delivery fast, weeks 2, many thanks to the store
N***a –
Mimimi! Ordered for p30pro, for it and came, quickly, collected several parcels from different stores in one package, not tracked
M***v –
The cover liked, came up well, upset only dooolgaya delivery almost 2 months, but the store is not guilty of it. .. So *****
Customer –
Every thing is ok. The cover is very beautiful. It is very compact, not thin. Around the back camera is raised, so the camera is also protected. Orderd in the start od may. Arrived in month and half. Did not communitated with the store.
V***V –
The product corresponds to the description, put in the mailbox, the store recommend.
A***t –
Case very nice well made. Beautifully looks to your phone. Recommend.
Y***a –
Norm, reached 1.5 months. Clear
G***g –
Very cute case Before Hmao went a month
M*** –
beautiful case, my wife love it
L***a –
I liked it very much!!!
O***i –
Delivery is very fast, by courier. Ordered 11.06., delivered 25.06. The cover to the phone approached.
M***a –
Great wykonanane, perfectly fits for Huawei P30 Pro
O***a –
I ordered cases on April 28, the store sent the parcel in almost two weeks. Moscow reached a month and a half. Packing is normal for covers, foamed substrate and a package with pupyrki. Covers perfectly fit, all the necessary holes match. Covers are soft, drawings on all clear and bright. Very cool!
Customer –
Great! Everything came up and the color is very beautiful.