Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of ttnine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***n –
Really pretty took forever to come and i paid express shipping ! Really beautiful tho !
K***a –
The case is just super. I really liked it. He’s better than the picture. The store did not communicate, there was no need. The case came to Bryansk in less than a month, despite the epidemic of coronavirus.
E***e –
It’s very beautiful just like the picture, it came with the fabric surrounding the neck to hang it and with the back stand to hold it. It’s all very nice. I recommend them. As for the waiting time it was over a month. But between the coronavirus and the Holy Week I really hoped it would come in this time
M***y –
didn’t receive but store refunded my money
Customer –
It shipped in 3 weeks and same as described. This store is recommended!!
M***a –
Ļoti simpātisks vāciņš! Esmu apmierināta! Pārdevējs ļoti ātri atbild, noteikti iesaku!
S***a –
Thank you! I liked the cover. The only negative, the color is not light beige as in the photo, but some greenish…
J***s –
Loved is cover, only took a month and worth ordering. I am very glad. Will order more times this store. .. And will recommend that you will not regret, I will guarantee…
C***s –
really nice…chain is long ..to heavy to wear around neck..this is very nice…will buy from again…
N***n –
Чехол на почту пришёл недели две назад, забрала только 5.08. Упакован хорошо, задняя панель твёрдая, леопард отличный, на samsung s8 plus подошёл идеально. Спасибо.
T***a –
Very beautiful cheholchik, corresponds to the picture. Thank you
J***z –
love it , came fast
S***H –
لم اتوقع انه بغايه الجمال راىع جدا وجميل يستحق الانتظار ابهرني جماله وجوده الصنع وفخامته انا جدا سعيده بطلبي هذا واحببته جدا وسوف اكرر الطلب مره اخرى واطلب المزيد اعجب به كل من حولي لانه انيق جدا ممكن حمله في الرقبه كقلاده او لفه على معصم اليد كاسواره شكرا لك ايها البائع سوف اشتري منك المزيد واخبر اصدقاىي ليشترو منك
Customer –
до Сочи ехал 3 недели. упакован отлично. качество очень хорошее. посмотрим как будет со временем, кажется,что при частом использовании, доставании из сумки и обратно, стразы точно отвалятся. клеить не буду. он на скотче. Сам чехол сел идеально, отверстия на месте, кнопки работают, защитная пленка при одевании не отошла,а вот со стеклом проблемы.
I***a –
Great case. Delivery to Moscow in 8 days.
C***c –
Excel te product quality and good materials, the ring to hold the phone in the back is with 3M brand adhesive. All right, I also include the chain
N***n –
The quality of the cover is 4 out of 5 points. One scratch and sat down like that is not ice. All right. And it looks good. Ordered 18.09. The parcel came 28.09. Delivery pipets is happy. I did not communicate with the store. In general, I’m happy.
N***k –
Excellent case, beautiful, convenient fastening; but I doubt in the holder of the strap that it is strong-time will show
S***z –
I add my expectations charm Good store
L***a –
The product is just like in very nice photography. It takes a little over 2 months to arrive